Responsible for ordering checks thru Quick Check Reports malfunctions of teller terminals, drive-thru equipment, ATM, and other equipment used at the teller station to BAM scanning customer’s driver’s license)Įnsures that the teller station is properly stocked with supplies Responsible for reviewing and complying with alerts on customer accounts (i.e. Performs night drop transactions according to proper procedures Savings Bonds and issues VISA gift cards and coin sets. Issues cashier checks conducts cash advances redeems U.S. Enters payments into the computer system and generates customer receipts. Receives loan and other payments and ensures the payments match balances due. Processes withdrawals from accounts pays out money after verification of signatures and customer balances. Receives checks and cash for deposits to accounts, verifies amounts, complies with check handling procedures and enters deposits into computer records Responsible for maintaining teller cash drawer following bank’s procedures, including balances cash drawer and checks at the end of the shift and compares totaled amounts with system and reports any discrepancies to the supervisor. Responsible for knowing and complying with all Federal Regulations that apply to the position, including, but not limited to: Bank Secrecy Act (BSA), Customer Identification Program (CIP), Funds Availability (Reg CC) and Currency Transaction Reporting (CTR) Responsible for knowing and complying with all Bank policies and procedures that apply to the position Reports at internal Branch meeting monthly Respond to customer inquiries within 24 hours, within one hour if it is an emergency Greet customers by name, use name in conversation Utilizes SFSB’s customer service relationship management software (CRM)Īttends to the needs of customers and prospective customers on banking matters of the following types: Work to improve overall customer Xperience with team Responsible for knowing and cross-selling bank products to help the customer obtain their financial goals Participates in community organizations, activities, and civic organizations Participates in activities for generating new business such as sales calls and special events Reviews, executes, and practices objectives within SFSB’s Strategic PlanĪssist in meeting profitability standards Utilizing the "Customer Xperience" behavioral standards, provides excellent customer service, builds relationships with new and existing customers while making sure policies and procedures are followed.
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